Every Vowmourn item is made to order. Free standard shipping is included for destinations available at checkout.
Where we ship
We currently serve supported destinations in the United States, Canada, Mexico, Trinidad and Tobago, Central America, and selected Caribbean countries. The checkout will confirm whether delivery is available to your address.
Production
Production begins after payment is confirmed. Timing varies by product, destination, demand, and the facility assigned to your order.
Delivery estimates
Your estimate includes production and shipping time. Available methods and estimated delivery dates are shown at checkout. Estimates are not guarantees and can be affected by carrier delays, customs processing, severe weather, or peak periods.
Tracking
When tracking is available, it is sent to the email address used at checkout. A tracking link may take up to 48 hours to begin updating after the shipping label is created.
Split shipments
Items may be produced at different facilities. If that happens, your order can arrive in separate packages and you may receive more than one tracking number. You will not be charged extra when we divide an order into multiple shipments.
Customs and import charges
Orders crossing a border may be subject to local duties, taxes, or import fees. Unless checkout states otherwise, these charges are the customer’s responsibility.
Address accuracy
Review your delivery address carefully before placing an order. Contact us immediately if you notice an error; changes cannot be guaranteed once production or fulfillment begins. Additional costs may apply if an order must be reshipped because an incorrect or incomplete address was provided.
Lost or delayed orders
If tracking has stopped updating or your order has not arrived by the estimated date, allow five additional business days, then contact us through our contact page with your order number. Lost-package claims should be reported within 30 days of the estimated delivery date.