Shipping policy

Shipping & Delivery Policy

Last updated: July 22, 2026

Made-to-Order Fulfillment

Every Vowmourn product is made to order through our fulfillment partner, Printful.

Most orders require approximately 2–5 business days for production before they are shipped. This production period is separate from the shipping time.

Production may occasionally take longer because of:

High order volumes
Product availability
Print-file or quality-control issues
Public holidays
Circumstances outside our reasonable control

Business days do not include weekends or public holidays.

Shipping Costs

Vowmourn offers free standard shipping to destinations available at checkout.

Any optional expedited delivery methods or additional charges will be displayed before the order is completed.

Estimated Delivery

Your estimated delivery time includes:

Production time + shipping time = estimated delivery time

Shipping begins only after production has been completed.

Delivery times depend on the destination, fulfillment location, carrier, customs processing, and selected shipping method. International standard shipping can take up to approximately 20 business days after fulfillment.

All delivery dates are estimates and are not guaranteed. Orders may arrive before or after the estimated date.

Fulfillment Locations

Printful automatically routes orders to an appropriate fulfillment facility based on:

The delivery address
Product and size availability
Printing capabilities
Current fulfillment capacity

Whenever possible, orders are fulfilled close to the delivery destination. However, an order may be produced in another country or region if the product is unavailable locally.

The shipping origin displayed in your tracking information may therefore differ between orders.

Tracking Information

When tracking is available, a shipping confirmation email will be sent after your order leaves the fulfillment facility.

Please allow up to 48 hours for tracking information to begin updating after the shipping confirmation is issued.

Some international carriers provide limited tracking after a package leaves its country of origin. A temporary lack of tracking updates does not necessarily mean the package has stopped moving.

Separate Shipments

Items from the same order may arrive in separate packages.

This can happen when:

Products are fulfilled at different facilities
Different product types require separate packaging
Certain items become ready before others

Each package may have its own tracking number and delivery date. You will not be charged additional shipping fees when we divide an order into multiple shipments.

Customs, Duties, and Import Charges

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

These charges are determined by local authorities and are not controlled by Vowmourn. Unless otherwise stated at checkout, customers are responsible for any applicable customs or import charges.

Customs processing may also delay delivery.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact contact@vowmourn.com immediately if you notice an address error. Address changes are not guaranteed once fulfillment has started.

Orders returned or undeliverable because of an incorrect or incomplete address, failed delivery attempt, or failure to collect the package are not eligible for a refund. Where possible, reshipping may be offered at the customer’s expense.

Delayed Orders

If your estimated delivery date has passed, please:

Allow an additional five business days for unexpected carrier delays.
Review the tracking information for attempted deliveries or carrier notices.
Confirm that the shipping address on your order is correct.
Check with household members, neighbours, and your local delivery office.

If the package still has not arrived, contact contact@vowmourn.com with your order number.

Lost Packages

Packages believed to be lost in transit must be reported within 30 days after the estimated delivery date.

We may ask you to confirm your shipping address and contact the carrier or local delivery office before approving a claim.

If the carrier confirms that the package was lost in transit, we will review the order for a replacement or refund.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please check:

Around the delivery location
With household members or neighbours
With building management
With the carrier or local delivery office

Vowmourn cannot guarantee a replacement or refund for packages marked as delivered. Each case will be reviewed using the available tracking and delivery information.

Damaged or Incorrect Orders

If your order arrives damaged, defective, misprinted, or incorrect, contact contact@vowmourn.com within 30 days of delivery.

Include your order number and clear photographs of the product, packaging, and shipping label.

Please review our Returns and Refunds Policy for complete claim information.

Delivery Restrictions

We ship only to destinations available during checkout. Shipping may be unavailable to certain countries or regions because of carrier limitations, legal restrictions, or international sanctions.

If we cannot fulfill or ship an accepted order, we will contact you and refund the affected amount.