Refund policy

Returns & Refunds Policy

Because every Vowmourn product is made specifically for each order, all sales are final. We do not accept standard returns or exchanges.

Please review the product description, color selection, and sizing information carefully before completing your purchase.

Non-Returnable Orders

We do not accept returns or exchanges for:

Incorrect size or color selections
Change of mind or buyer’s remorse
Unwanted products
Sale or promotional items
Gift cards

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us at contact@vowmourn.com within 30 days of delivery.

Your message should include:

Your order number
A description of the issue
Clear photographs of the product
A photograph of the packaging and shipping label, if relevant

We will review your claim and, if approved, provide a replacement or refund at no additional cost.

Please do not send an item back unless we specifically instruct you to do so. Unauthorized returns will not be accepted.

Lost Packages

If your package has not arrived, please contact us within 30 days after its estimated delivery date.

Before approving a replacement or refund, we may ask you to:

Confirm the shipping address provided at checkout
Check with household members or neighbours
Contact the shipping carrier or local delivery office

Incorrect Addresses and Unclaimed Packages

Customers are responsible for providing a complete and accurate shipping address.

Orders that are undeliverable or returned because of an incorrect address, incomplete address, failed delivery attempt, or failure to collect the package are not eligible for a refund.

Where possible, reshipping may be offered at the customer’s expense.